Rush services may not be available at all times. We reserve the right to
offer rush services at the times when we know we can fulfill rush orders. We
will not offer rush services at times when we are overcommitted and we can not
be sure that we will be able to honor our promise.
If you are ordering a rush service and you have a hard deadline we urge you to
contact us before you ship your recordings to us in order to get our OK.
Remember to allow for transit time TO our studio and FROM our studio back to
you. The time counter on the rush order starts when we check-in the
order into our system.
DVD STANDARD Rush Service - 4 work days from check-in to check-out.
If the check-out day is a weekend or a National Holiday, the order will be checked-out on
the following work day (a day that is NOT a weekend or a National Holiday).
Although we will check out the order on the due day during normal business
hours, it is possible that carrier pickup time has been exceeded. In
that case the order will ship on the next business day, at the next carrier
pickup. (Example: order was checked-in on a Wednesday at 1:00 PM.
We complete and checked-out order the following Tuesday at 4:00 PM.
The mailman already picked up packages at 1:00 PM. The order will leave with
the next mail pickup, Wednesday.)
DVD EXPEDITED Rush Service - 72 hours check-in to check-out weekdays. Only
normal business days (M-F) are counted (Saturdays, Sundays and National Holidays are
not counted). If the check-out day is a National Holiday, the order will
be checked-out on the following work day (a day that is NOT a National
Holiday). We will check the order out 72 hours after the order was
checked in (or sooner, if possible). This means that in some cases, depending on the time of day
when the order was delivered, the carrier pickup time may be exceeded.
In that case the order will ship on the next business day, at the next
DVD SUPER EXPRESS Service - 48 hours check-in to check-out, Saturdays
included. Normal business days are
counted (M-F) PLUS Saturdays. Sundays and National Holidays are NOT counted. If the check-out day is a National Holiday, the order will be
checked-out on the following work day or a Saturday that is NOT a National
Holiday. We will check the order out 48 hours after the order was
checked in (including Saturdays, sooner, if possible). This means that in some cases,
depending on the time of day when the order was delivered, the carrier pickup
time may be exceeded. In that case the order will ship on the next business day (or Saturday), at the next carrier pickup.
Our Rush Services concern our in studio processing
time, from the time an
order is checked-in into our system to the time the order is checked-out of
our system. Any delays caused by the delivery services (USPS, courier
service, corporate mailroom, apartment or condo office, botched pickup or
delivery, etc.) are outside our control and outside the scope of our service.
We will make all efforts to deliver exactly as stated above. There are
situations that may delay processing:
If processing was delayed because of the client (order had problems, client
did not respond to email or phone, credit card was declined, etc.) we will charge the full Rush Service that was ordered and
we will complete and ship the order as soon as the client responds or
corrects the payment problem. Specifically, we will not refund the
Rush Service ordered, base price of the order (or any portion), shipping
charges, etc. When ordering a Rush Service, it is the client's
responsibility to provide us with instant communication access: a phone
number that is answered and/or email address that is monitored and replied
within 1-2 hours.
If processing was delayed because of events such as power outage, internet
outage, equipment failure, storm, personnel sickness, etc. we will delete
the Rush Service portion of the order and process the order as a regular
order. We will not charge for Rush Service. In any event, and
for any reason of non-performance of a Rush Service, our liability is
limited to the value of the Rush Service not performed (we will simply not
charge for the Rush Service). We do not assume any liability beyond
the value of the Rush Service. Specifically, we will not refund the
base price of the order (or any portion), shipping charges or accept any
consequential liabilities. If this is not acceptable, please do not
order a Rush Service. Ordering a Rush Service assumes full
understanding of, acceptance and compliance with our policies.